Return Policies

First a recommendation

♡ PLEASE TAKE A FEW MINUTES TO READ THEM AND MAKE YOUR PURCHASE A GREAT EXPERIENCE.♡

Before making your purchase, please consult the description of each product, where you will find additional information on the manufacturing, materials and specific characteristics of each product, as well as the size guide so that you can choose the size that best fits your body. Remember that our sizes are for a range of measurements, so many times they will not fit as well as when they are for an exact measurement. We also invite you to consult our frequently asked questions section where you can find information on the use and care of your garments.

If you are looking for any specific information that you have not been able to find on our website, please send us a message on WhatsApp where we will be happy to help you.

ENVÍOS GRATIS+-

México: Compras mayores a $1,499.00

Resto del Mundo: Compras mayores a $250 Dólares, todos los aranceles e impuestos son responsabilidad del cliente

What products can be returned due to factory defects?+-

Everyone, if you receive a product with a factory defect such as: unstitched, torn, peeled, stained, dirty, construction faults or that has not been sent in the size or color requested, we will give you a full refund or exchange according to your preference. Shipping costs will be covered by us.

In order to validate the return or exchange, the product must be returned in its original packaging, with all corresponding labels.

Once you receive the merchandise, you have 24 hours to submit any exchange or return.

What products can be returned or exchanged for size or color?+-

Bras

. Bralettes

. Garters

.Chockers

If any of these products does not satisfy you for any reason or you wish to change the size or colour, you can return it by paying only the shipping costs. In the case of a return, you will only cover the cost of sending the product to us. In the case of a change of size or colour, you will have to cover 2 shipments, one to return the merchandise and another to send you the change of merchandise again.

In order for the return or exchange to be valid, the product must be in perfect condition (unused, unwashed, unstained, undamaged) and in its original packaging with all corresponding labels.

Once you receive the merchandise, you have 5 business days to make any changes or returns.

Which products cannot be returned due to a change of size or color?+-

For hygiene reasons, we do not make changes or returns on bottom pieces such as: Thongs, panties, briefs, panties or similar and accessories such as garters or stockings.

CONDITIONS FOR EXCHANGES AND/OR RETURNS+-
  1. All shipments of merchandise are videotaped as evidence of the conditions in which each item is shipped, as well as the quantity, color and sizes. Therefore, they will be used to compare the information provided by the customer.
  2. Le Sexy reserves the right to accept or reject a request for an exchange or return if the merchandise shows signs of having been used, mistreated, or damaged by the customer or if it is not in its original packaging and/or with all of its labels.
  3. In all cases where the product does not correspond to the evidence in the request, the shipping cost will not be refundable and it will be the customer's responsibility to recover their package by paying a new shipping cost.
  4. No changes and/or returns are made on clearance merchandise.
  5. Refunds will be made to the original payment account without exception.